First aid: what to do in accidents

A few calm, clear first steps can make a real difference. Below you will find practical basic information for common accidents and emergencies.

Safety first

This page provides general first-aid steps and does not replace a course or professional medical assessment.

  • First ensure your own safety and the safety of the victim.
  • Call 112 immediately in life danger, severe shortness of breath, unconsciousness, heavy bleeding or doubt.
  • Let the victim move as little as possible if neck, back or bone injury is possible.

Unconscious, but breathing

  • Check whether the person responds and whether breathing is normal.
  • Call 112 or have someone call 112.
  • Place the victim in the recovery position and monitor breathing.

Unconscious and no normal breathing

  • Call 112 immediately or have someone get an AED.
  • Start CPR immediately.
  • Use an AED as soon as it is available and follow the spoken instructions.

Severe bleeding

  • Apply firm pressure directly to the wound, preferably with a clean cloth or bandage.
  • Let the victim sit or lie down.
  • Call 112 if the bleeding does not stop quickly or if there is major blood loss.

Burn

  • Cool the burn immediately with lukewarm gently running water.
  • Remove tight jewelry or clothing only if it is not stuck to the skin.
  • Call 112 or seek medical help for large, deep or sensitive burns.

Choking

  • Encourage the person to keep coughing if they still can.
  • If breathing or coughing is no longer effective, give back blows and act immediately.
  • If the person becomes unconscious, call 112 and start CPR.

Fall, bruise or possible fracture

  • Keep the affected body part as still as possible.
  • Cool a bruise or swelling briefly with a cold pack or cloth with something cold.
  • Call 112 for severe pain, deformity, open fracture or head injury.

Official sources

The information on this page is summarized from Red Cross first-aid information.

If you want to be truly sure what to do in emergencies, a first-aid course remains the best step.